Delete my data
Deleting PickOk should be as easy as installing it. Two taps in the app, or one email — both lead to the same outcome.
Delete from inside the app
Open PickOk, go to the You tab, tap Edit profile, then Delete account. Confirm once. Your profile, photo and preferences stop being visible to anyone immediately, and deletion begins right away.
Uninstalling the app on its own does not delete your account, because your profile lives on our servers rather than on your phone. Use Delete account first if you want everything gone.
Delete by email
If you cannot get into the app, write to [email protected] from the email address on your account. Use the subject line "Delete my data". We will confirm receipt, verify that you control the account, and complete the deletion within 30 days.
You can also ask an authorised agent to make the request on your behalf. We will need written proof of their authority before we act.
What gets deleted
Everything that identifies you:
- Your account: the Google or Apple account you signed in with.
- Your profile: name, date of birth, gender, preferences and age range.
- Your photo, including all resized copies.
- Any pending detections and your push notification token.
- Your support correspondence, unless it relates to an unresolved safety report.
Delete your data without deleting your account
Turn detection off. The switch is on the main screen — one tap.
The moment it goes off, PickOk deletes from its servers: your location, your Bluetooth identifier, and every person you were shown along with every person who was shown you.
This happens immediately, not on a schedule. Your account, profile and photo stay, and you can turn detection back on whenever you like.
To delete the account itself, see the steps above.
What we keep, and why
In narrow cases the law requires us to keep something. If your account was removed following a safety report, we keep a minimal record — an internal identifier and the reason — so that a banned person cannot simply sign up again. We also keep whatever we are legally obliged to retain for tax, fraud or law-enforcement purposes.
These records contain no photo, no profile and no contact detail beyond what is strictly necessary, and they are deleted as soon as the obligation ends.
Timing and backups
Live data is removed within 24 hours of your request. Routine encrypted backups are rotated within 30 days, after which no copy remains. We will email you a confirmation when the process is complete.
Related rights
You can also ask us for a copy of your data, correct anything wrong, or object to processing based on legitimate interests. Use the same address, [email protected], and we will answer within 30 days — 45 for CCPA requests.